Terms of Service.

SERVICES AGREEMENT

THIS AGREEMENT is made as of (the “Effective Date”) between (“Client”), and Salterns Creative Visuals Ltd (“Content Creation Company”).

1. ENGAGEMENT OF SALTERNS CREATIVE VISUALS LTD

1.1 Services. Subject to the terms set out herein, Client engages Salterns Creative Visuals Ltd to provide, and Salterns Creative Visuals Ltd agrees to provide, the photography and video services agreed in writing between Parties specified via email (the “Services”). Description of Services:

A consultation before the assignment.

Photographic and/or Video coverage for the times of the project.

Professional editing and archiving of selected content by Salterns Creative Visuals Ltd.

Delivery of content within 7 days of shooting.

Exclusivity. Client acknowledges and agrees that Salterns Creative Visuals Ltd will be the exclusive provider of the Services unless otherwise agreed to by the parties in writing.

2. FEES AND PAYMENT

2.1 Fees. The Client will pay Salterns Creative Visuals Ltd 25% of the total fee as a deposit to secure the company’s services. The deposit will be specified in the booking agreement via email and deducted from the total fee (“Deposit”).

2.2 Retainer. Client acknowledges and agrees that the deposit is not refundable (“Retainer”), to fairly compensate Salterns Creative Visuals Ltd for committing time to provide the Services and turning down other potential projects or clients. Both parties agree that the Retainer will be credited towards the total Fees payable by the Client.

2.3 Invoice. Salterns Creative Visuals Ltd will issue an invoice to the Client upon agreement of the Services (“Invoice”). The Client agrees to pay all Fees outstanding by the due date listed on the invoice. Turnaround time is within 7 days of the shoot.

2.4 Non-payment. In the event of non-payment within 30 days from the original invoice due date, the Client shall be liable to pay a late payment fee of 5% of the original invoice total. This late payment fee will be added to the outstanding balance.

3. DELIVERY

3.1 Standard Turnaround Time. Salterns Creative Visuals Ltd’s standard turnaround time is 7 days from the Event. The company endeavors to deliver final Work Product earlier when possible but does not guarantee early delivery unless expedited delivery has been arranged.

3.2 Delivery Method. The final Work Product will be delivered via a downloadable link through WeTransfer or through other mutually agreed methods for video content. (Link available for 30 days, however finished projects will be stored and able to be redelivered for up to 12 months following original delivery)

3.3 Expedited Delivery. Clients may request expedited delivery of the final Work Product for an additional fee. The following terms apply:

  • Fees for expedited delivery will be determined based on the delivery timeline requested and agreed upon in writing before the expedited service begins.

  • Expedited delivery timelines are subject to availability and the discretion of Salterns Creative Visuals Ltd.

  • Payment for expedited delivery must be received in full prior to commencement of the expedited timeline.

4.4 Raw Footage. Salterns Creative Visuals Ltd does not include raw, unedited footage as part of its standard Services.

  • Requests for raw footage must be agreed upon in writing before or at the time of the Services agreement and will incur additional fees.

  • The cost for raw footage will be determined based on the scope and volume of footage requested and agreed upon in advance.

  • Raw footage is provided "as is," without any additional edits, enhancements, or corrections. Ownership of raw footage remains with Salterns Creative Visuals Ltd, and the footage is licensed for the Client’s use as specified in the agreement.

  • Raw footage will be retained for 120 days from the delivery of the final Work Product unless otherwise agreed in writing. After this period, raw footage may be permanently deleted.

3.4 Delays Beyond Control. Delivery times may be impacted by delays outside Salterns Creative Visuals Ltd’s control, including, but not limited to, technological malfunctions or Client-related delays, as outlined in Section 9.2.

4. REVISIONS

4.1 Included Revisions. The Client is entitled to two (2) rounds of revisions to the Work Product at no additional cost. Revisions must be requested within 14 days of the initial delivery of the Work Product.

4.2 Additional Revisions. Any revisions requested beyond the two (2) included rounds will be subject to additional fees as follows:

  • Small Revisions: £30 per revision (e.g., minor color corrections, cropping, or small edits).

  • Larger Revisions: Fees will depend on the scope and complexity of the requested changes and will be discussed and agreed upon in writing before commencing the revisions.

4.3 Scope of Revisions. Revisions are limited to adjustments that do not fundamentally alter the agreed-upon scope, style, or purpose of the original Work Product.

5. CLIENT RESPONSIBILITIES

5.1 Required Consents. The Client will ensure that all required consents, as applicable, have been obtained before the performance of the Services, including any consents required for the performance of Services and the delivery of Work Product by Salterns Creative Visuals Ltd and, as applicable, from venues or locales where the Services are to be performed or from attendees or participants of the photo shoot.

6. SALTERNS CREATIVE VISUALS LTD RESPONSIBILITIES

6.1 Equipment. The Client will not be required to supply any photography equipment to Salterns Creative Visuals Ltd.

6.2 Manner of Service. Salterns Creative Visuals Ltd will ensure that the Services are performed in a good, expedient, workmanlike, and safe manner, and in such a manner as to avoid unreasonable interference with the Client’s activities.

6.3 Content Creation Staff. Salterns Creative Visuals Ltd will ensure that all staff (employees, assistants, or other parties engaged to assist with the Services):

Comply with the reasonable directions of the Client from time to time regarding the safety of attendees or participants at the photo shoot and applicable health, safety, and security requirements of any locations where the Services are provided.

Ensure that Work Product meets the specifications set out in Section 1.1 in all material respects. Salterns Creative Visuals Ltd will be responsible in every respect for the actions of all staff.

6.4 Insurance. Salterns Creative Visuals Ltd undertakes to obtain professional liability insurance concerning its services as a content creation company.

7. ARTISTIC RELEASE

7.1 Consistency. Salterns Creative Visuals Ltd will use reasonable efforts to ensure that the Services are produced in a style consistent with the company’s current portfolio and will use reasonable efforts to consult with the Client and incorporate any reasonable suggestions.

7.2 Style. Client acknowledges and agrees that:

The Client has reviewed Salterns Creative Visuals Ltd’s previous work and portfolio and has a reasonable expectation that the Services will be performed in a similar style.

Salterns Creative Visuals Ltd will use artistic judgment when providing the Services and shall have the final say regarding the aesthetic judgment and artistic quality of the Services; and disagreement with Salterns Creative Visuals Ltd’s aesthetic judgment or artistic ability is not a valid reason for termination of this Agreement or request of any monies returned.

8. TERM AND TERMINATION

8.1 Term. This Agreement will begin on the (“Effective Date”) and continue until the latter of (i) the date where all outstanding Fees under this Agreement are paid in full, or (ii) the date where all final Work Product has been delivered (“Term”).

8.2 Cancellation. Client may terminate the Agreement (“Cancellation”) by providing Salterns Creative Visuals Ltd with written notice no later than 72 hours before the original date of the Services (the “Minimum Notice”). Client acknowledges and agrees that Client is not relieved of any payment obligations for Cancellations and Rescheduling unless the Minimum Notice following this Article 6 is duly provided or unless the parties otherwise agree in writing.

8.3 Rescheduling. In the event of Rescheduling, Salterns Creative Visuals Ltd will use commercially reasonable efforts to accommodate Client’s change. If the company is not able to accommodate the Client’s change despite using commercially reasonable efforts, the parties agree that such Rescheduling will be deemed as Cancellation by the Client and Salterns Creative Visuals Ltd will be under no obligation to perform the Services other than on the original date of the Services.

8.4 No Refund. Client acknowledges and agrees that Cancellation will not result in a refund of any fees paid after 72 hours (the “Minimum Notice”).

8.5 Replacement. If Salterns Creative Visuals Ltd is unable to perform the Services, the company, subject to Client’s consent, which is not to be reasonably withheld, shall cause a replacement photographer or videographer to perform the Services under the terms of this Agreement. If such consent is not obtained, Salterns Creative Visuals Ltd shall terminate this Agreement and shall return the Retainer and all fees paid by Client, and thereafter shall have no further liability to Client.

9. INDEMNITY AND LIMITATION OF LIABILITY

9.1 Force Majeure. Neither party shall be held in breach of or liable under this Agreement for any delay or non-performance of any provision of this Agreement caused by illness, emergency, fire, strike, pandemic, earthquake, or any other conditions beyond the reasonable control of the non-performing party (each a “Force Majeure Event”), and the time of performance of such provision, if any, shall be deemed to be extended for a period equal to the duration of the conditions preventing performance. If such Force Majeure Event persists for more than 60 days, the party not affected by the Force Majeure Event may terminate the Agreement and any prepaid fees for Services not performed (other than the Retainer) shall be returned within 14 days of the date of termination of the Agreement.

9.2 Failure to Deliver. Salterns Creative Visuals Ltd shall not be held liable for delays in the delivery of such Work Product, or any Work Product undeliverable, due to technological malfunctions, service interruptions that are beyond the control of Salterns Creative Visuals Ltd (including as a result of delays in receipt of instructions from Client) and for Work Product that fails to meet the specifications set out in Section 1.1 due to the actions of Client or attendees or participants at the photo shoot that are beyond the control of Salterns Creative Visuals Ltd (e.g., camera flashes).

10. GENERAL

10.1 Notice. Parties shall provide effective notice (“Notice”) to each other via either of the following methods of delivery at the date and time on which the Notice is sent: Salterns Creative Visuals Ltd Email: morgan@salternscreative.com

10.2 Governing Law. This Agreement will be governed by the laws of England and Wales.

10.3 Entire Agreement. This Agreement constitutes the entire agreement between the parties concerning the Services and supersedes all prior agreements and understandings both formal and informal.

10.4 Severability. If any provision of this Agreement is determined to be illegal, invalid, or unenforceable, in whole or in part, by an arbitrator or any court of competent jurisdiction, that provision or part thereof will be severed from this Agreement and the remaining part of such provision, and all other provisions will continue in full force and effect.

By engaging the services of Salterns Creative Visuals Ltd, the Client acknowledges that they have read, understood, and agreed to these terms and conditions.

Salterns Creative Visuals Ltd Email: morgan@salternscreative.com